SERVICE QUALITY ONE STOP SERVICE, REGISTRATION AND EVALUATION WORK OF THE ACADEMIC DEPARTMENT UDON THANI EDUCATION CENTER SUAN SUNANDHA RAJABHAT UNIVERSITY

Jarawan Khongoon, Ekkachai Sithamma

ABSTRACT:

The purpose of this data study is to study the quality of the single-point service, registration and evaluation of the academic department as a whole and individually in 3 aspects, namely service process; service personnel and in terms of location and facilities To compare the quality of students toward the one-point service work of the Udon Thani Provincial Education Center. Registration and evaluation department overall and by area classified by sex, year of study, field of study. The samples used in this study were 250 undergraduate students of Udon Thani Province Education Center in all fields of study. The data collection tool was a 5-level questionnaire. The statistics used in the data analysis were descriptive statistics. It consists of frequency, percentage, mean and standard deviation. The results of this research Service quality One stop service, registration, and evaluation of the Academic Department, Udon Thani Provincial Education Center Suan Sunandha Rajabhat University Which was collected with a group of 250 samples by dividing the results of the research study into 2 parts as follows. Male and female students had no difference in opinions on the quality of one-point service for registration and evaluation of academic affairs at the Udon Thani Education Center in each and every aspect. Students studying in different years had no different opinions on the quality of single-point service, registration and academic evaluation, Udon Thani Province Education Center. Students in Logistics Management, Tourism and Service Industry Management, Political Science and Trade Management had their opinions. As for the quality of one-point service, the registration and evaluation of academic departments at the Udon Thani Education Center were no different.

KEYWORDS: Service quality means the delivery of good services

DOI: 10.62788/L2v6G9r3mY

PUBLISHED IN: ICMIESS 2023 Conference Proceedings

DATE OF CONFERENCE: 1st - 2nd MAY 2023

CONFERENCE LOCATION: OKINAWA, JAPAN

PUBLISHER: EDUCATION STUDIO (THAILAND) CO., LTD.

ELECTRONIC ISBN: 978-616-7901-68-8

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